After you purchase a training course, you will receive a welcome e-mail with links to: 1) your private portal to watch the course and 2) download the applicable Resource Guide (each course comes with its own one!). The Resource Guide will be available as a download in the course videos as well. If you ever need to access your private portal, click here and you can enter the e-mail address you used to purchase your course. If you don’t remember your password, just select “Forgot Password” and it will be sent to you.

After you purchase a template or tool, you will receive an email with a link to download. You will receive a Zip file for bundles with multiple documents.

For our templates, you can use your template as many times as you’d like for your specific company.

For our training (such as Manager 101 or Minis) and our tools (such as our New Employee Guidebooks) those are licensed individually, so just for your individual use.

If you like our products, we appreciate all referrals! However, please do not share the actual templates outside of your company or training/tools with others. This hurts us as a small business, and is against our terms of use.

For our templates, you’re welcome to customize for your business — from the ability to add your logo to edit any text. 

If you’d like us to customize for you, just contact us. We can discuss your needs and provide a quote for us to customize those for you.

Absolutely! This is one of our favorite things to do. We can customize our New Employee Onboarding Guidebook or our New Manager Guidebook for your organization — including a cover, logos, welcome letter, and adding your values or other text.

Contact us to discuss. Customization fees and minimum quantities apply.

We want every customer who purchases a product or service to have a great experience.

With the Manager Method® Guarantee, if you’re not satisfied with a product (training, template or tool) for any reason, you may submit a refund request here within 7 days of purchasing it. By submitting a refund request, you confirm that you have not made any copies or recordings, and will no longer use the training, template or tool. 

After 7 days, all sales are final but if you have feedback, please contact us.

For our Services (including Coaching and Live Training), those services are non-refundable. However, if you’ve purchased a Coaching package and do not wish to continue for any reason, contact us and we will refund the pro-rata amount of the remaining sessions — subject to any short-rate (meaning we will reduce the amount paid by the regular, non-discounted rate for all sessions provided to date).

Yes! We offer discounts for companies and organizations purchasing the Manager Method 101 course starting at 5 purchases. To learn more, contact us.

Absolutely — let your company know you are interested in Manager 101 as professional development. You can even send them this page. And let them know we offer volume discounts for multiple purchases and have a plug-and-play toolkit for your company to run practice and feedback situations for managers after the training!

Not unless we both agree! While Manager Method has a law firm division, we have to go through a conflict check and sign a client agreement before we become your lawyer. We’re currently only accepting organization clients — not individual clients. 

By visiting our site or social media, or purchasing a product/service, you do not become a client and are not receiving legal advice. We have drafted each document template for companies to be legally compliant — subject to any review and revision applicable to your locations and situation.

How far down is that on your to-do list? I get it — if I could I’d create everything myself, too. The thing is… this training is already created and ready for your managers to start TODAY. 

In just hours, your managers will have the training they need to lead a successful team.

As a General Counsel and Head of HR, I’ve worked for and with managers and HR teams around the world. I’ve helped companies like McKinsey and KFC upskill their managers and HR for productive work environments and effective communication and support. 

I also know that training needs to be interesting and engaging. Most are flat-out boring. I’ve created communities of over 160,000 followers on social media, including TikTok, Instagram, and LinkedIn — so I know how important it is to get and keep your attention.

Don’t take my word for it! I’ve been featured on CNN and Insider — and even named a Top 3 #HRTikTok creator by the Financial Times.

For individual purchases, you have lifetime access to the course. For organizational purchases, your managers have access as long as they work for your organization.

The training is about 5 hours long. Some managers love to binge it like Netflix. Others take about 30 minutes in a workday for 2 weeks. For companies, I have a sample year-long schedule that you can use to assign the training in pieces.

It means that you have invested your time and resources into the Manager 101 course, and built the skills organizations are looking for. You can include it in your resume and show it off on social media — we even send you an online badge to do so.

It’s self-paced and we track progress. At the end, each manager completing it receives a certification.

To extend the work, we offer Toolkits for HR to use post-training – they are easy, plug-and-play talking points and roleplays that you can use to run sessions internally. It makes your life easier… and the learning stick. They help managers know exactly what to do and say. We also offer a monthly membership that includes a live session and access to our exclusive community with community-only resources.

Manager 101 is a practical & tactical certification course designed to give leaders the tools to become World-Class Managers. It includes 14+ Bite-Size, Engaging Modules with 5+ hours of training. They’re all recorded TikTok-style and include a wide range of topics — including EVERYTHING you need to know to successfully lead your team to positive results. (Plus it includes a Certification and a Digital Workbook.)

The Manager Method Membership is a monthly membership that includes a LIVE Monthly Webinar, Skill-Building Challenges, Eye-Opening Discussion Topics, Time-Saving Tools, and Bite-Size & Engaging Mini-Trainings that differ from those in Manager 101. Plus the engagement of a Private Community.

Once you purchase coaching sessions, you’ll receive an email with a link to your dedicated portal (for you and us) where you can schedule each session via Calendly. We can each add notes and documents — so you can have it all in one place.

We can only provide 1-on-1 support for coaching or organizational clients, once we have decided to work together. For our Law Firm division, we only accept matters from organizational clients. 

For general information, you can check out our blogs and social media in case there are helpful takeaways! These are not legal advice or specific to you individually, but aim to help provide information even to non-clients.

Of course! Feel free to contact us and we will get back to you.